Job Description

Title: Messaging Engineer

Location: Hybrid (Stevenage 3 days per week)

Length: 6+ months

Rate: £500 via umbrella

Technical - Desired

Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business

Familiarity with Blackberry Enterprise Server (BES) administration (desired).

Strong understanding of email protocols, such as SMTP, IMAP, and POP.

Experience with email archiving solutions and compliance requirements.

Knowledge of Active Directory integration with messaging systems.

Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

An advantage, or as applicable

Microsoft Teams

Automation of regular BAU processes

Experience and soft skills.

Knowledge of Fujitsu build standards.

Team working - ability to work within multi-disciplined teams.

Flexibility / adaptability - ability to meet the changes in requirements and time scales.

Interpersonal capability - ability to communicate effectively to both Fujitsu and customer technical and business focused staff.

Excellent troubleshooting and problem-solving skills.

Developing good relationships - ability to develop relationships with all parties.

Decision making - ability to make sound decisions in a timely and effective manner.

Planning and organisation - ability to demonstrate sound planning and organisation skills..

A willingness to take ownership of issues and find a way to get them resolved

Autonomy - make decisions and self-manage delivering to target dates

Responsibilities

Exchange

Managing Exchange servers, including mailbox databases, connectors, and transport rules.

Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.

Monitoring and optimizing Exchange server performance and security.

Skype

Supporting Skype for Business services, including setup, configuration, and troubleshooting.

Managing user accounts, presence, and conferencing features.

Integrating Skype with Exchange and other collaboration tools.

Blackberry

Providing Blackberry Enterprise Server (BES) administration and support.

Configuring and troubleshooting Blackberry devices and services.

Ensuring Blackberry services integrate effectively with messaging platforms.

Incident and Problem Management:

Responding to and resolving escalated incidents related to messaging and collaboration tools.

Performing root cause analysis for recurring issues and implementing preventive measures.

Collaborating with other IT teams and vendors to resolve complex technical problems

Security and Compliance

Implementing and enforcing security policies and controls for messaging platforms.

Participating in security audits and ensuring compliance with regulatory requirements.

Monitoring for and responding to security incidents related to messaging systems

the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.

Patching and upgrades of Exchange and Skype systems

Capacity Management Reporting

Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.

Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken.

Attend account and Fujitsu sites when required to ensure deliverables are completed within timescales.

Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.

Assist in testing activities.

Raise change requests and present those at both Fujitsu and account change boards where required