Job Description

Job Title: Case Manager - Tenancy and Estates

Location: Somerset

Hours Per Week: 37 Hours

Rate of Pay: 20- 21 P/H (Umbrella)

Somerset Council are currently looking for an experienced Case Manager to join their Community Housing team.

Main Duties:

• Provide tenancy advice and manage tenancy-related enquiries, ensuring support is offered to vulnerable customers for tenancy sustainment.
• Oversee the administration and management of between 550 to 750 social housing properties, ensuring compliance with housing policies and regulations.
• Conduct inspections and tenancy checks, ensuring properties are maintained and health & safety risks are identified and addressed.
• Engage with multi-agency partners, referring customers to appropriate services and attending relevant meetings to support tenants' needs.

The Candidate Will Have:

• At least 2 years of housing management experience with a strong understanding of tenancy and estate management in a social housing context.
• Knowledge of housing laws, tenancy agreements, and the ability to handle sensitive information with vulnerable customers.
• Strong communication skills, the ability to manage administrative tasks efficiently, and experience with case management systems and Microsoft Office.

For more information regarding this role, please contact Liv at (phone number removed), or email