Job Description

Title: Messaging Engineer

Location: Hybrid (Stevenage 3 days per week)

Length: 6+ months

Rate: 500 via umbrella

Technical - Desired

• Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
• Familiarity with Blackberry Enterprise Server (BES) administration (desired).
• Strong understanding of email protocols, such as SMTP, IMAP, and POP.
• Experience with email archiving solutions and compliance requirements.
• Knowledge of Active Directory integration with messaging systems.
• Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

An advantage, or as applicable

• Microsoft Teams
• Automation of regular BAU processes

Experience and soft skills.

• Knowledge of Fujitsu build standards.
• Team working - ability to work within multi-disciplined teams.
• Flexibility / adaptability - ability to meet the changes in requirements and time scales.
• Interpersonal capability - ability to communicate effectively to both Fujitsu and customer technical and business focused staff.
• Excellent troubleshooting and problem-solving skills.
• Developing good relationships - ability to develop relationships with all parties.
• Decision making - ability to make sound decisions in a timely and effective manner.
• Planning and organisation - ability to demonstrate sound planning and organisation skills
• A willingness to take ownership of issues and find a way to get them resolved
• Autonomy - make decisions and self-manage delivering to target dates

Responsibilities

Exchange

• Managing Exchange servers, including mailbox databases, connectors, and transport rules.
• Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.
• Monitoring and optimizing Exchange server performance and security.

Skype

• Supporting Skype for Business services, including setup, configuration, and troubleshooting.
• Managing user accounts, presence, and conferencing features.
• Integrating Skype with Exchange and other collaboration tools.

Blackberry

• Providing Blackberry Enterprise Server (BES) administration and support.
• Configuring and troubleshooting Blackberry devices and services.
• Ensuring Blackberry services integrate effectively with messaging platforms.

Incident and Problem Management:

• Responding to and resolving escalated incidents related to messaging and collaboration tools.
• Performing root cause analysis for recurring issues and implementing preventive measures.
• Collaborating with other IT teams and vendors to resolve complex technical problems

Security and Compliance

• Implementing and enforcing security policies and controls for messaging platforms.
• Participating in security audits and ensuring compliance with regulatory requirements.
• Monitoring for and responding to security incidents related to messaging systems
• the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.
• Patching and upgrades of Exchange and Skype systems
• Capacity Management Reporting
• Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.
• Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken.
• Attend account and Fujitsu sites when required to ensure deliverables are completed within timescales.
• Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.
• Assist in testing activities.
• Raise change requests and present those at both Fujitsu and account change boards where required.