Job Description

Team Leader

Location: Gosforth (Hybrid working - fully on-site during training)

Hours: Monday - Saturday, 35 hours per week

Salary: £25,600

Contract: 6-month contract - 6th Jan start

Are you passionate about delivering exceptional customer service? Are you're ready to take the next step in your career? If so, we want to hear from you!

We are looking for a candidate who has experience in managing customer service professionals and has the ability to work in a fast paced environment.

What the Team Leader will be doing?

* Lead and motivate a team to deliver outstanding customer service through phone, email, and chat support.

* Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.

* Provide guidance and information on credit card and savings account features, terms, and services.

* Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.

* Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.

* Process account changes, including address updates, card replacements, and beneficiary changes.

* Maintain accurate records of customer interactions and transactions within the system.

* Ensure a high level of customer satisfaction through empathetic, professional communication.

* Collaborate with internal teams to resolve complex issues related to fraud prevention and account security.

What experience the Team Leader will need:

* Proven leadership and communication skills, both verbal and written.

* Experience in managing a team of customer service professionals.

* Strong attention to detail and a problem-solving approach.

* Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.

* Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:

* Must be able to pass a credit check and DBS check as part of the application process.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age