Job Description

Customer Support Associate

Remote or hybrid

We are supporting our client, a recognised and valued banking organisation in the search for their next Customer Service Adviser to join their valued Bereavement Services Team. This is an essential role where you’ll provide support to customers during difficult times. You'll play a key role in ensuring that the process of handling the accounts of deceased customers is as smooth and compassionate as possible.

If you're dedicated to delivering outstanding service, helping customers manage their financial situations, and helping people through an emotional time in their lives, this role is for you. We're seeking self-motivated, empathetic individuals who want to make a meaningful impact.

Key Responsibilities

Reviewing documents and closing accounts for deceased customers while assisting their families throughout the process.

Providing specialised support to those dealing with loss.

Communicating with relatives, Funeral Directors, Solicitors, and other parties involved within the process

Collaborating with a diverse team to achieve positive customer outcomes.

Adhering to regulatory requirements in a regulated organisation.

Being flexible and ready to assist in other areas as needed. What You’ll Need:

Strong communication and listening skills.

The ability to empathise with customers and understand their situations.

Experience in customer service, whether in-person or over the phone.

Solid computer skills, including proficiency in Microsoft Office.

A reliable and flexible approach to meeting the needs of customers and the business.

Teamwork skills, with a commitment to delivering high-quality service.

Basic knowledge of relevant policies and regulations, with the ability to work within these guidelines.

Reliable, good internet connection

Dedicated work space Temporary contract for 6 months Remote/Hybrid Hourly rate £12.09 Hours Monday – Friday 9am-5pm 30 minutes lunch (unpaid) For more information about this role apply now or contact Sally or Sam at Headway Recruitment