Job Description

We have an exciting new role become available for a Housing Officer to work for South Gloucestershire Council at their offices in Kingswood.

They are looking for an experienced Housing Officer to work on a temporary assignment working Monday to Friday and will be hybrid after initial training.

PLEASE NOTE YOU WILL HAVE TO HAVE AN ENHANCED DBS CARRIED OUT IF YOU ARE SUCCESSFUL AT INTERVIEW.

About the role

Under the general supervision of the Housing Access Team Manager, you will be responsible for procuring and managing quality private sector accommodation provided for people who are homeless or threatened with homelessness through the Council's private sector access schemes. You will be responsible for managing all agreements with landlords for the use of their accommodation, including leasing schemes, property management agreements or tenant introduction. You will be supporting tenants to sustain their tenancies.

This includes accommodation let as temporary accommodation, accommodation let for homelessness prevention and offers made to homeless households for discharge of duties or for the provision of supported housing for adults with disabilities.

You will be liaising with landlords and tenants on a daily basis in all aspects of housing and tenancy management.

Key Responsibilities

• If relevant; Provide support to staff ensuring that team members receive development opportunities and individuals are coached and developed to reach their full potential

  OR

  Lead short term pieces of work that contribute to larger department-wide projects as part of a project team to ensure effective services are provided to customers and short-term goals are achieved
• Monitor and report on service standards within own area of activity so that service quality is maximised and customer service operations are run effectively and cost-efficiently
• Contribute to improvements in service delivery and suggest how things could be done better
• Through an understanding of processes and procedures act as an escalation point ensuring that relevant problems and issues are resolved and matters requiring further investigation are highlighted and prioritised
• Provide advice to colleagues and customers concerning the specialist area ensuring that advice is clear, accurate and up to date
• Receive and resolve queries and complaints from customers, referring issues as necessary
• Help customers to access the service/services including directing them to other service providers.
• Ensure awareness of regulations and codes of practice in particular the safety of customers and staff.
• Collect and compile information to be included in reports and ensure that information is shared.
• Provide information for budget preparation and if appropriate monitor the cash and income stream.

ESSENTIAL CRITERIA

1. You will hold a relevant qualification e.g. minimum of NVQ 3, 2 A levels or equivalent qualification or equivalent relevant experience.
2. You will have relevant practical experience acquired through training.
3. You will have a comprehensive understanding of relevant processes, procedures regulations and codes of practice.
4. You will have proven initiative and judgement to resolve standard problems independently or through a support team.
5. You will have written and verbal communication skills
6. You will be able to build relationships and influence others based on knowledge of the service area.
7. You will have good team working skills and show an ability to supervise staff to meet organisational objectives.
8. You will be able to demonstrate numeracy and IT skills relevant to your own area.

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