Job Description

1st Line Service Desk Analyst - £139/day, inside IR35- London/ Hybrid)

Service Desk Analyst (4-Month Contract, London/Hybrid)4 months, London/Hybrid, Rate: Up to £139 per day (Inside IR35), Multiple positions available.

Alternative job titles: Help Desk Analyst | IT Support Analyst | Help Desk Technician | Service Desk Technician | Desktop Support AnalystService Desk Specialist | Technical Support Specialist | IT Support Specialist

Key Responsibilities:

Customer Engagement: Proactively engage with a diverse user base of up to 10k customers, providing excellent advice, technical support, and solutions via phone, email, and portal channels.

Telephone Support: Maintain a professional and courteous telephone manner, effectively managing challenging customers in a fast-paced remote support environment.

Ticket Logging: Accurately log precise and meaningful tickets, ensuring compliance with defined SLA targets.

Team Collaboration: Work successfully within a team, promoting and upholding the values of equality, diversity, and inclusion when supporting colleagues.

Technical Knowledge: Demonstrate good knowledge of mobile devices, software, operating systems (Microsoft Windows and Apple Mac OS), and office productivity tools, such as Microsoft Office 365.

Key Skills and Experience:

Proven ability to engage proactively with a wide range of customers.

Excellent telephone manner with experience in managing challenging customers.

Strong ability to log precise and meaningful tickets within SLA targets.

Ability to work effectively within a team, supporting values of equality, diversity, and inclusion.

Good knowledge of mobile devices, software, operating systems, and office productivity tools.

Previous experience with public sector or government clients may be advantageous.

If you are a proactive and customer-focused individual with the skills and experience outlined above, we would love to hear from you. Please apply online in the first instance.

Deadline for applications Wed 4th December at 10am.

- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all