Job Description

We are looking for a leader with: Extensive experience in managing a Local Authority Leasehold and Income Service with expert knowledge of social housing legislation, regulation, and finance.

Proven experience of working within complex services and political environments, collaborating with elected Members, senior managers, and partner organizations. Strong leadership and stakeholder management skills with the ability to influence and engage effectively through excellent written and verbal communication.

A customer-focused mindset, ensuring services are designed and reviewed from the perspective of residents. A demonstrated commitment to equality and diversity, showing personal leadership in promoting inclusivity.

MOST IMPORTANT BIT: The client is looking for a proven track record within Local Authority Leasehold and Income management to be evidenced on their CV.

We would expect candidates to currently be a Head of or senior manager within a local authority.

This is a critical leadership role where we are seeking a professional with a background deeply rooted in leasehold and income management.

As the Interim Head of Leasehold and Income Services, you will have the opportunity to shape the service, introducing innovative practices to enhance the way we deliver leasehold and income services.

Maintaining a strong focus on resident and leaseholder engagement, you will play a pivotal role in transforming the service while ensuring a high-quality experience for our stakeholders.

Key Responsibilities

Lead the Council’s annual rental income and service charge setting, ensuring accuracy in calculations and clear communication with residents.

Drive income collection strategies, balancing a robust approach with empathy for individual circumstances, and supporting residents with benefits and debt management.

Oversee leaseholder consultation and engagement, ensuring high levels of satisfaction and compliance with statutory requirements.

Manage the Leasehold and Income Services team, fostering a culture of excellence and continuous improvement.

Ensure adherence to social housing legislation, consumer standards, and financial regulations.

Collaborate with elected Members, senior managers, and stakeholders to ensure alignment with organizational objectives.

Monitor financial performance, identify efficiencies, and provide performance updates to senior leadership