Job Description

Support Officer
Seaford, East Sussex
Domestic Violence Service
3-Month Contract
35 Hours per Week
17.41 LTD / 14.84 PAYE (inc holiday)

This is an excellent opportunity to join a Domestic Violence Service in Seaford, East Sussex, where you will play a vital role in helping customers achieve positive outcomes and maintain their independence.

THE ROLE
As a Support Officer, you will deliver housing management and tailored support to customers, helping them achieve their goals and maintain tenancies in a safe and supportive environment. Key responsibilities include:

• Developing and implementing SMART support plans with customers.
• Conducting needs and risk assessments and creating risk management plans.
• Supporting customers with tenancy sign-ups and housing benefit applications.
• Advocating for customers and signposting them to additional services.
• Engaging customers and stakeholders to influence service delivery.
• Facilitating resettlement and providing outreach support.
• Assisting customers with budgeting, welfare benefits, and rent payments.

THE CANDIDATE
The ideal candidate will have prior experience in a similar role, particularly within housing management or housing-related support services. Additional requirements include:

• Knowledge of housing, homelessness, and domestic abuse legislation.
• Experience working in supported accommodation or outreach services.
• Strong advocacy skills and a commitment to excellent customer service.
• Financial awareness and IT proficiency, including Microsoft Office.
• Understanding of welfare benefits and their application processes.

THE CONTRACT

• Hours: 35 hours per week, Monday to Friday, 9am-5pm.
• Duration: 3-month contract with potential for extension.
• Pay: 17.41 per hour LTD / 14.84 per hour PAYE (inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!