Job Description

Hays Technology is working with a client who is looking to add a Senior Service Designer to their team.

This role will be an initial 3-month contract with a highly likely extension. It will be up to £600 inside IR35 hybrid in Birmingham.

To be successful in this role you will need knowledge of:

Deep understanding of service design principles, practices and methods

Understanding of product development methodology, frameworks and principles

Influencing, persuasion, communication

Data and evidence-driven decision-making

Knowledge of modern technology, including cloud technology, architecture, agile delivery methods and software practices

Understanding of user research principles and benefits

Understanding of the history of service designEssential skills:

Ability to guide design decisions in complex service areas, helping stakeholders see opportunities and leading process change and plotting a path forward

The ability to understand technical complexity and risks, run collaborative design activities, and influence senior leaders and others.

Ability to help services build and deliver on transformation vision

Ability to manage risk, and explain the trade-off between complex risk factors to find simple ways forward

The ability to facilitate and guide services, make decisions, and plot the path forward.

Ability to prototype in different ways: on paper, in static code or in conversation

Ability to build clear visualisations of service and user journeys to help teams plan and prioritise work

Able to build great relationships with a wide range of disciplines

Relentless user focus, with the ability to contribute to user research and the translation of user feedback into design decisionsHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)