Job Description

Customer Voice Engagement Manager

Function: Customer

Location: Field Based

Contract type: Fixed Term 12 months.

Job Ref: 1046

Salary: £53,650 potential to rise to £63,118 over 3 years

Closing Date: Friday 13th December 2024

We have an exciting opportunity within NHS Supply Chain for a Customer Voice Engagement Manager. Responsible for the management of NHS Supply Chain’s strategic customer forums including our Customer Advisory Boards, Resilience Steering Group and National Clinical Advisory Board.

Every day you will … 

Manage NHS Supply Chains relationships with senior customers from across the NHS, this will include regular engagement to ensure these strategic forums meet the needs of our customers

Maintain regular engagement with NHS Supply Chain senior leadership team to ensure alignment of forums with the organisation’s objectives

Raise the profile of our customers biggest challenges, through effective communication of the forum outputs across our organisation

Work cross functionally with key internal stakeholders to support resolution of customer issues raised at the forums

Effective board paper writing to inform our most senior leaders as well as the wider organisation of the current customer landscape

Support the wider Voice of the Customer team where required including the management of working group and panels

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community. 

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Manage NHS Supply Chains relationships with senior customers from across the NHS, this will include regular engagement to ensure these strategic forums meet the needs of our customers

Maintain regular engagement with NHS Supply Chain senior leadership team to ensure alignment of forums with the organisation’s objectives

Raise the profile of our customers biggest challenges, through effective communication of the forum outputs across our organisation

Work cross functionally with key internal stakeholders to support resolution of customer issues raised at the forums

Effective board paper writing to inform our most senior leaders as well as the wider organisation of the current customer landscape

Support the wider Voice of the Customer team where required including the management of working group and panels

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply