Job Description

Admin Planner

Newham

Job Role

With your experience in repairs maintenance planning and scheduling and the ability to work on your own initiative, provide comprehensive and complex planning and scheduling and assist the LB Newham RMS Responsive Maintenance team to carry out its responsibilities in respect of residents' repairs.

In collaboration with the Repairs Manager, ensure that your trade team of up to 20 operatives have well planned schedules for each day.

To provide constant logistical and administrative direction to the trade team operatives to ensure that they can maximise productivity, reduce nonproductive time and minimise RMS carbon footprint.

To ensure all repair orders registered on Service Connects by the Repairs Contact Centre (RCC) are correctly described, assigned, appointed and completed on target to the residents' satisfaction.

To provide assurance that RMS are managing the customer repair journeys,from raising of the repair order to job completion, and to ensure that the customer experience is positive and informed from start to finish.

Planning in the most cost effective, productive manner to maximise customer satisfaction, operative productivity and drive KPI performance.

To produce regular monthly reports on team performance from SC including productivity data, KPIs and statistics for the Repairs/Service Manager and senior management, in different formats, including Excel, Office Project, PowerPoint and MSWord