Job Description

Job Opportunity: Refugee Resettlement Officer (Temporary)

Position: Refugee Resettlement Officer

Contract: Temporary, 3-month contract with the possibility of an extension.

Possibility of Extension: Yes, based on performance

Pay Rate: £20.98 per hour (PAYE)

Working Hours: 37.00 hours per week, Monday to Friday, 08:45 - 17:00

Location: SCB2 1BY

Job Purpose:

To welcome and support refugees, asylum seekers, and displaced people in Cambridge and the surrounding areas. This includes working in-person with individuals and families. It is desirable that you are fluent in English and at least one other language and/or have the skills to effectively use translation services to ensure you can communicate and support speakers of other languages successfully.

Main Duties and Responsibilities:

To be the named point of contact between your clients and all statutory services for a length of time dependant on the criteria of the resettlement scheme. This will be for a minimum of 12-months.

To assess the needs of clients and develop individual target support/action plans for them in line with resettlement scheme requirements and to ensure the best outcome and clients become empowered to live independently.

To provide targeted support to address specific problems, such as ensuring their tenancy is sustained and any housing-related problems are resolved.

To develop positive relationships with local statutory, voluntary and community organisations to enable clients to be supported as needed.

To be aware of local initiatives and grant funding that is available to benefit clients.

To recognise and respond to safeguarding and/or domestic abuse cases, including completing referrals as required.

To provide practical support as needed for identified issues.

To ensure recordkeeping is accurate and up to date, following correct procedures for keeping data secure on case management systems in line with UK GDPR.

To coordinate initiatives that will benefit the lives of clients, included but not limited to developing language skills, employment, wellbeing and awareness events.

To arrange and chair multi-agency meetings with internal and external partners as required to identify shared solutions.

To assist with reporting Key Performance Indicators, such as by gathering feedback data from clients, to support continuous improvement of the service and to understand the impact of our work.

To provide regular updates as required on client progress, such as data and case studies, to assist the line manager in producing service outcome reports.

To respond to client and/or other stakeholder enquiries within service standard timescales, such as via e-mail or telephone

To raise and process purchase orders and invoicesQualifications and Experience:

At least 2-years frontline experience supporting individuals or families and understanding the needs and challenges that customers may face

Experience in completing support plans and writing outcome reports

Experience of working within a team and with internal and external stakeholders, as well as on own initiative

Knowledge of statutory, voluntary, and community organisations available locally and how to access them

Ability to assess the support needs of adults and children and to produce targeted support plans

Relevant qualifications, including but not limited to; social care, health, education, housing, or youth work.

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