Job Description

Job Opportunity: Refugee Resettlement Officer (Temporary)

Position: Refugee Resettlement Officer
Contract: Temporary, 3-month contract with the possibility of an extension.
Possibility of Extension: Yes, based on performance
Pay Rate: 20.98 per hour (PAYE)
Working Hours: 37.00 hours per week, Monday to Friday, 08:45 - 17:00
Location: SCB2 1BY

Job Purpose:

To welcome and support refugees, asylum seekers, and displaced people in Cambridge and the surrounding areas. This includes working in-person with individuals and families. It is desirable that you are fluent in English and at least one other language and/or have the skills to effectively use translation services to ensure you can communicate and support speakers of other languages successfully.

Main Duties and Responsibilities:

• To be the named point of contact between your clients and all statutory services for a length of time dependant on the criteria of the resettlement scheme. This will be for a minimum of 12-months.

• To assess the needs of clients and develop individual target support/action plans for them in line with resettlement scheme requirements and to ensure the best outcome and clients become empowered to live independently.
• To provide targeted support to address specific problems, such as ensuring their tenancy is sustained and any housing-related problems are resolved.
• To develop positive relationships with local statutory, voluntary and community organisations to enable clients to be supported as needed.
• To be aware of local initiatives and grant funding that is available to benefit clients.
• To recognise and respond to safeguarding and/or domestic abuse cases, including completing referrals as required.
• To provide practical support as needed for identified issues.
• To ensure recordkeeping is accurate and up to date, following correct procedures for keeping data secure on case management systems in line with UK GDPR.
• To coordinate initiatives that will benefit the lives of clients, included but not limited to developing language skills, employment, wellbeing and awareness events.
• To arrange and chair multi-agency meetings with internal and external partners as required to identify shared solutions.
• To assist with reporting Key Performance Indicators, such as by gathering feedback data from clients, to support continuous improvement of the service and to understand the impact of our work.
• To provide regular updates as required on client progress, such as data and case studies, to assist the line manager in producing service outcome reports.
• To respond to client and/or other stakeholder enquiries within service standard timescales, such as via e-mail or telephone
• To raise and process purchase orders and invoices

Qualifications and Experience:

• At least 2-years frontline experience supporting individuals or families and understanding the needs and challenges that customers may face
• Experience in completing support plans and writing outcome reports
• Experience of working within a team and with internal and external stakeholders, as well as on own initiative
• Knowledge of statutory, voluntary, and community organisations available locally and how to access them
• Ability to assess the support needs of adults and children and to produce targeted support plans
• Relevant qualifications, including but not limited to; social care, health, education, housing, or youth work.
• Knowledge of diversity, equity, and inclusion

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