Job Description

Resident Liaison Officer - Programme Delivery

£20.00phr LTD, 3 months temp to perm contract

Based in Walton on Thames, Surrey

Hybrid working available

• Build strong links with residents providing a key role in consulting, liaising and

supporting our customers, alongside our service providers for all major works carried

out in and around our customers’ homes.

The main contact for residents throughout the major works processes consistently

delivering a high standard of customer service including:

• Kitchens

• Bathrooms

• External and internal communal decorations

• Roof replacements

• Windows

• Doors

• Electrical rewires

• Other ad hoc major works projects

• Identify residents needs / special requirements e.g., mental health, cultural needs.

mobility restrictions prior to major planned works.

• Identify and refer anti-social behaviour; safeguarding concerns; vulnerable residents.

abuse and exploitation to the Tenancy Solutions team to enable early and

appropriate intervention and action.

• To lead on community investment and resident involvement work with our partnering

contractors delivering social value.

• Proactively working with safer neighbourhood teams, external agencies and other

neighbourhood partners in delivering planned and major works.

• Work with the financial inclusion teams to be able to confidently signpost residents to

encourage take up of training, education, and employment opportunities.

• Work closely with our contractor’s RLOs to establish a consistent service delivery

and provide the necessary help, support and guidance as required