Job Description

Job Title: Benefits Officer

Location: Rugby

Hours Per Week: 37 hours

Rate of Pay: £19 P/H (Umbrella)

Rugby Council are currently looking for a Benefits Officer to join their Housing Advice team.

Main Duties:

Assess and administer Housing Benefit, Council Tax Reduction, and Discretionary Financial Support claims in line with national legislation and council policies.

Provide tailored advice to clients on their financial situation and benefit entitlements, resolving queries and ensuring accurate decisions.

Collaborate with external agencies and partners to support financial inclusion, refer clients for additional advice, and represent the Council at meetings and tribunals.

Contribute to the improvement of service delivery, ensuring a holistic, client-focused approach and supporting continuous service development.The Candidate Will Have:

Extensive experience in assessing Housing Benefit and Council Tax Reduction claims, with a solid understanding of relevant legislation.

Strong communication skills, capable of explaining complex issues clearly in various settings (face-to-face, phone, or video).

Ability to manage time effectively, work under pressure, and prioritise tasks to meet deadlines.For more information, please contact Olivia at (phone number removed) or email