Job Description

Contract Trading Floor Desktop Support Analyst - (Office365, VIP Support, Zoom, Active Directory, Windows) - Inside IR35 - onsite 5 days a week

MUST HAVE CONSIDERABLE EXPERIENCE WITHIN FINANCE/ASSET MANAGEMENT ACROSS MULTIPLE ROLES.

My client, a globally recogniseD Asset Management firm, are looking to hire an experienced Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) to join their rapidly growing business in London.

Before applying for this role, please be aware that you will be required to come into their office 5 days a week and MUST have considerable experience within a support role in a trading floor/asset/wealth management environment.

As a business they are one of the largest alternative asset managers in their industry and currently look after 915 billion in assets! They operate in private equity, real estate, public debt and equity, infrastructure, life sciences, and growth equity.

They are looking for an experienced customer facing Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) who has previous experience working in a fast paced financial services environment, dealing with a variety of users inclusive of executives and VIP's

The Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) will have to be a great communicator, proactive and have a keen eye for detail.

Responsibilities for the Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)

Maintain documentation on how the executives use their technology

Proactively identify and track problems/enhancements to continuously improve user experience

Identify new technologies or offering alternative ways to enhance their workflows

Troubleshoot PC hardware and software issues

Troubleshoot iOS, Windows 10 and Microsoft O365

Provide remote support of senior executive home offices even after hours

Proactive coordination with assistants on their technical needs during travel

Monitor and triage VIP queues to avoid any outstanding tickets for the team

If you are a proactive Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) and have experience supporting VIP's in a fast paced trading floor/asset or wealth management environment, then I would love to hear from you