Job Description

Customer Service Executive

This is a  month contract

Location: Portsmouth (Hybrid after probation) 

Salary: £25,000 P/A Pro rata

Hours: Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8AM and 6PM. A fantastic opportunity has become available for an experienced 

Customer Service Executive, to join a team whereby you would manage various client enquiries, managing client accounts and relationships and no two enquiries will be the same.

As a Customer Service Executive you will be responsible for:

Supporting with a high volume of written/email enquiries, as well as some telephone based needs.

Managing business customer relationships.

Handle general customer communication from the initial point of contact through to completion.

Manage complaints where required.

Liaising with third parties and internal departments to support each customer enquiry.

Transfer calls to relevant departments.

Administrative support and duties.   

Experience required:

Previous telephone-based customer service experience ideally.

Strong communication skills and experience.

Ability to work under pressures.

Good administration skills and experience.

Ability to multitask and organise your workload.

Have the ability to multitask and spin lots of plates whilst working to deadlines.

Good knowledge of Microsoft Office, particularly Excel and Outlook. INDJ