Job Description

1st Line Support – 3-Month Contract – Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

The successful 1st Line Support will have previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.

Key skills & responsibilities for the 1st Line Support:

1st Line / Service Desk Support – in a Windows / Microsoft environment:

Windows 10

Office 365

Exchange

Outlook

MS Teams

Active Directory

Telephony support

Triaging tickets and escalating to relevant teams where necessary

Using ServiceNow ticketing system

Mix of remote & deskside support - including working on a tech bar

Good customer service skills

Experience with iManage or Bomgar (desirable)

Role details:

Job role: 1st Line Support      

Job type: Contract

Duration: 3 months’ contract with view to extend

Rate: £130 - £140 per day

Working hours: 37.5 hours per week Monday - Friday

IR35 status: Inside IR35

Location: Hybrid, one day per week in Liverpool     

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

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