Job Description

Role - BUSINESS OPERATIONS MANAGER £45,000.00 + EXCELLENT BENEFITS

2 YEAR FIXED TERM CONTRACT COUILD BECOME PERMANENT

EXPERIENCE OF SOCIAL HOUSING ADVANTAGEOUS

MANAGEMENT OF IT / SHAREPOINT / COMPLIANCE / HR TEAM

RESPONSIBLE TO DIRECTOR OF FINANCE & BUSINESS SERVICES

EXCEPTIONAL BENEFITS - PLEASE SEE LONG LIST BELOW!

Our client is a respected leader in their field and are now looking for an experienced Business Operations Manager. Responsible for managing the day-to-day operations of the Business Services team, overseeing IT / Sharepoint / Compliance / Facilities and Risk / Human Resources / Payroll administration / Reception working with Property Services to ensure smooth operations. Responsible for creating process maps and ensuring policies and procedures are updated and implemented as required. Experience of managing HR and Payroll not essential as business support is available in these areas.

Duties and Responsibilities

* Oversee daily operations, ensuring services are delivered efficiently and effectively.

* Develop and implement operational policies and procedures to enhance service delivery

* Monitor and evaluate the performance of services and take corrective action.

* Ensure all necessary IT software, hardware and resources across the organisation are implemented and managed

* Manage external supplier contracts and relationships within remit

* Uundertake regular risk assessments, ensuring compliance with Health and Safety and Data Protection requirements.

* Act as Data Protection Officer.

* Work with colleagues to ensure business manages its data, both written and held electronically, in line with best practice.

* Maintain the business Risk Register

* To manage facilities including office premises and equipment (including IT).

* Manage outsourced IT Support, HR and Payroll relationships.

* With your direct report in HR, manage the HR function and ensure appropriate HR policies and procedures are implemented

Skills and Experience

* Experience of leading, then developing the skill sets of teams across multiple departments.

* Strong negotiation skills to get the best deals from contracts.

* Experience of analysing management information and making recommendations to inform decisionmaking is essential.

* Experience of having worked in a charity or social housing is essential

* Evidence strong IT skills, systems implementation and process review

* Essentially qualified by experience, demonstrable by previous roles closely aligned to the above duties and responsibilities

* Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).

* Strong business acumen and detailed knowledge of the supported housing area.

Benefits

* Up to 6 weeks Annual Leave – a minimum of five weeks annual leave in your first year plus statutory days. Your annual leave entitlement increases with your length of service to a maximum of six weeks.

* Team-building Events – quarterly staff social activities and structured team-building events enabling teams to work together and have some fun!

* End of Year Celebrations – offering every employee an end of year celebration, to enjoy time together.

* Birthday half day off! – offering every employee a half day off during the week of their birthday to celebrate, in addition to their Annual Leave entitlement.

* Learning and Development – we offer a huge range of learning and development opportunities for staff at all levels of the organisation including skills and management development training, e-learning and secondments.

After successful completion of probation:

Flexible Working – allowing qualifying employees to adopt a working pattern which facilitates a better work/life balance and allow for the care of dependents.

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Anytime Health Line – offering 24-hour access to health information and guidance on almost any health-related issue, ranging from symptom advice and travel vaccinations to first aid queries and lifestyle changes.

Health Assured Employee Assistance Programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features. The features are designed to improve the user’s mental and physical health by using personal metrics to set goals and measure achievements.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. We will increase our contributions after probationary period

Professional Qualification Sponsorship and Study Leave – offering staff the opportunity to apply for financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

If you feel you have the skills and experience please upload your CV in the first instance