Job Description

PRS are seeking to receipt for an experienced Helpdesk Administrator based in Salford Quays. This is a contract role that runs to May 2025, Paying £13.33 per hour – based on working Monday to Friday 37.5 hours per week.

Duties based around the Planning & Coordination of workflow form the Helpdesk and Maximo (CMMS) processes and link into the Operational Planned Maintenance Team.

Client call handling and creation of faults on the CMMS.

Support on a day to day basis of the CAFM system operated at the site for the Hard FM team. In particular, offering Planning & Coordination support to the Team Leaders in the planning office to ensure the effective operation of the planned and reactive maintenance processes Responsible for the day to day monitoring of the CAFM data. (PPM and Reactive works) along with the monitoring of associated Estates services data management including reporting and monitoring of all tasks logged on the system

To support the Planning & Coordination lead to monitor on a daily basis to ensure the operation of the Payment Mechanism for Estates on the Manchester PFI  site

For the day to day management, security and upkeep of the CAFM system operator’s tablet units including set up, updates & the training of users 

Have administration skills and experience within a maintenance environment

Collect all data and information required by technical management

Present data and information in standard formats for technical managers. §  Assist Compliance manager in collation of information from site the day to day operation of the CAFM system

Issue  PPM and reactive work as required and assist in the processing of work.

Compilation of reports from the CAFM system and make any additions or requirements that may be needed to operate the system.

Manage the security and upkeep of the CAFM system operator’s tablet units liaising with Global Maximo support teams and client IT as required §

Scheduling and reporting of Maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance

Handle telephone calls from the trust providing a high level of customer service.   

Communication & Relationships Skills

Successful utilisation of the CAFM system at all levels

CAFM reports delivered in compliance with requirements of the PFI Contract

Supporting the Planning & Co-ordination Lead to ensure the monitoring of the CAFM system at all times

Knowledge, Training & Experience

Analytical & Judgemental Skills

Planning & Organisational Skills

Patient/ Client Care

Financial and Physical Resource

Person Specification   

Proven experience within a similar role

Excellent  communication skills both written and verbal

Self-motivated and able to adapt to changing priorities

Able to demonstrate an aptitude for problem solving using a logical approach

Works well in a pressurised environment

Ability to deal with people at all levels

Aware of relevant Health & Safety and general legislative matters

Must be computer literate

Must be able to demonstrate good verbal and written communication skills

Good level of mathematical skills  

Desirable:

Previous experience within a Health Service context

Any specialist knowledge relevant to the health care environment

Previous experience using SharePoint and Maximo CAFM systems (desirable

What to Do:-

If you are interested then please submit your details now.

Please note if you have not heard from us within 5 days, then your application has not been successful. 

PRS is an equal opportunities employer