Job Description

Job Title:

Service Designer

Location:

Dublin

Employment Type:

12 month Contract (20 January 2025 start date, 5 days per week with up to 2 days remote)

Role Overview:

As a Service Designer, you will play a critical role in redesigning and enhancing property management services. Collaborating with a multidisciplinary, agile product team, you will ensure internal processes and customer facing services are user-centered, efficient, and impactful.

You will be involved in research, prototyping, and process redesign while supporting the upskilling of staff in modern service design and product development methodologies.

Key Responsibilities:

Conduct user research with frontline teams to understand processes and identify opportunities for improvement.

Document research findings and contribute to the creation of user stories.

Develop iterative prototypes for testing and evaluation.

Redesign internal and external property management services.

Create reporting and visualization tools to enhance property management.

Support change management initiatives with frontline teams.

Collaborate openly with technical and administrative staff.

Provide on-the-job training and mentoring to staff, promoting contemporary service design practices.

Key Deliverables:

Redesigned internal property management services and processes.

Redesigned customer-facing property management services.

Reporting and visualization tools to support property management.

Microsoft Power Platform applications for property management.

Skills and Experience :

Essential:

Demonstrable experience in service design and user research as part of a product delivery team.

Proven ability to work within multidisciplinary teams in an agile environment.

Strong understanding of modern product management methods and approaches.

Experience providing informal or formal mentoring and staff development.

Desirable:

Experience working in the public sector or large organizations with subject matter experts.

Knowledge of Civic Tech or modern public sector development practices (e.g., UK GDS).

Experience redesigning internal services.

Candidates must have stamp 4 or EU citizenship