Job Description

Salary: £26,337

48 roles available in Bridgend.

Apply before 11:55pm on 20th December

We’re recruiting into our Health and Working Age Team in DWP. We’re looking for people who are good communicators, and who like helping people.

You'll be a customer base of more than 20 million people access a range of support, services and benefits.

You will be the first point of contact for our customers, providing a high standard of service by telephone and via correspondence.

You will be at the heart of our front-line operations, helping our customers by providing a high quality, empathetic service. As part of a supportive team, you’ll be listening to customers and giving them advice. You'll give explanations, guidance and reassurance to customers through any changes in their circumstances, and do the administrative work related to these changes.

If you want to work somewhere that recognises the importance of work-life balance, where you get supported by training and friendly team, and where you can learn new skills and build a brilliant career then click apply.

Who are we looking for?

You might have done a role like this before, answering phones and helping people, or working somewhere where you have to be well-organised and use your judgement to support customers.

You might also have transferable skills that will make you a great part of our DWP team:

* ​Do you have previous experience of customer service?​

* Are you self-motivated and can motivate others?​

* Can you develop relationships with a diverse range of people?​

* Do you have good listening skills?​

If so, we want to hear from you.

You will get great benefits including:

* Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees),

* All the bank holidays (these aren't a benefit we just want you to know you get the 23 days annual leave AND the bank holidays)

* Flexible working, and a family friendly approach to work.

* Training and apprenticeships and up to 5 days’ personal development & learning allowance.

* Flexible hours and hybrid working.

* Employee discount schemes.

* Free wellbeing support.

* Interest free loans to buy a bike or a travel card for your commute

* Vodafone advantage discount scheme.

* Highly sought-after civil service pension

Don't miss out! Apply today

CLICK APPLY for further information, the candidate pack and to start an application on Civil Service Jobs