Job Description

As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints. On each call you will be working to understand the situation in full and log details carefully to the bank's system. 

What you’ll be doing as a Customer Service Agent:

Take ownership of new complaint calls and providing updates on the status of existing complaints.

Call volumes are around 10 - 15 calls a day as calls will cover a high level of detail.

Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.

Take ownership of cases and contacting third parties for evidence and information to support case investigations.

Take responsibility for queries/issues through to resolution.

Manage expectations of all internal and external customers.

We’re looking for a Customer Service Agent with:

Previous experience within customer service.

Knowledge of the financial service industry and regulations.

Strong oral and written communication.

Confidence on the phone to interrogate and collect key information.

Great prioritising and time management.

Strong attention to detail.

Location: Newport (parking on site available). You will be expected to work fulltime from the office in Newport for training and accreditation. Once you pass accreditation you will be able to work on a hybrid basis with 2 days in the office each week.  

The rate on offer: £150 per day Via Umbrella  

Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30-minute break on top.  

Duration: Initially until end of March 2025, with opportunity to extend. 

If you’re a Customer Service Agent, excited to join a rewarding company and support customers though their complaint journey then please click apply online and upload an updated copy of your CV. 

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. 

To help you stay safe in your job search we will never ask for your bank details at the application stage.

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