Job Description

Location: Dublin (Mostly Remote but need to be commutable to Dublin city)

Contract: Initial 7-Month Contract

About the Role:

We are seeking a Senior Project Manager to lead a Contact Centre Upgrade for a major bank. You’ll drive the project in a dynamic, high-paced environment, balancing Agile and Waterfall methodologies. This role offers mostly remote work, with occasional site visits to the bank in Dublin city centre.

You will work as part of a 3rd party service provider into the bank who are delivering this project and engage with several teams and stakeholders locally and internationally. 

Key Responsibilities:

Oversee all phases of the contact centre upgrade project.

Collaborate with cross-functional teams and stakeholders.

Adapt delivery methods to Agile and some Waterfall practices.

Ensure timelines, budgets, and objectives are met.

Requirements:

Proven experience managing large-scale projects in the banking or financial sector.

Expertise in contact centre technologies and upgrade processes would be nice to have

Strong self-starter with excellent problem-solving skills.

Comfortable working in fast-paced, busy environments.

Apply Now:

Please submit your CV today! Immediate start available