People & Places Lead Not Specified - Job

People & Places Lead

34.11ph (PAYE) 43.24ph (Umbrella)

3 months - option to extend

Sutton, Greater London

Manage a high quality service to customers and colleague through delivering:

Customer Experience Services

Allocation Services

Customer Resolution (Complaints)

Resident Engagement

A successful candidate must support and lead the customer access to services through various forms/tools.

Line managing, coaching team leads for their development and progression.

Leading on maintaining the Customer Excellence accreditation.

Manage supplier/main contractor contracts to ensure value for money and demonstrate excellent partnering and relationship management skills.

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