Job Description

This is a Facilities Management role for a renowned national company, with the opportunity to support the provision of FM services to the clients of the Farnborough office.

Job Specification

Responsible for managing the delivery of the site services and resolve any issues that may arise. Site services provided shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA's/KPIs.

Control & Management of site financial budget - Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client review meetings.

Raising of Purchase Orders, managing FCR's (Funding Client Requests)through to closure. Occasional ad-hoc support for wider UK account portfolio may be required

Control & Management of third-party contractors - Completion of Inductions, maintenance of QHSE paperwork and escorting around site

Responsible for ensuring full compliance for the delivery of services this company are responsible for in accordance with all QHSE requirements.

Completion of required monthly Health & Safety documents within required time lines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessments and Safety Observations)

Manage and maintain the compliance tracker for site

Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI's are met.

Manage and perform meeting room set ups and bookings in line with client requirements.

Support the co-ordination and testing of Business Continuity Planning for the site.

Responsible for ensuring that all equipment is maintained and operated in a safe manner.

Ensure customer satisfaction is established and maintained by providing a quality and pro-active service

Support and communicate with clients, customer base within your area of responsibility providing proactive support.Personal Specification

Exceptional Customer Service Skills

5 years in a similar position in an FM or related services environment

Good knowledge of SLA's/KPI's

Good understanding of contracts and negotiations

Experience in dealing with suppliers/contractors

PC literate - Microsoft systems

Competence in oral and written skills

Ability to work to pressured deadlines.

Strong finance skills with budget management experience essential

Having a Flexible approach to ensure time critical projects are appropriately supported.

Must be able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail.

Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.

Security Clearance requirements are essential