Job Description

IT Service Management Analyst / Service Manager

IR35: In Scope

Location: 1 or 2 days per week onsite, local office

Duration: 5 months

Our very large public sector client seeks a generalist Service Management / Service Manager profile to assist with Operational Resilience, Service Continuity Management (SCM), Integration with ITIL and Incident Response.Looking at 'discovery' of services and the population of data and strategy from the recommendations of a recent audit.

Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date on a CMDB.

Recommending actions from an audit.

Service data access

Mapping of services

Service data access

Establishing a mechanism for storing service data

Problem management - Build out

Major incident management - Build out

Ensuring data is accurate to be transferred to service management | IT operations management | customer service management.

Nice to have:

Playbook experience - delivering Major Incident Management communications playbooks

CSDM (Common Service Data Model) mapping of services

CMDB (Configuration Management Database)

SMOM

ITSCM (IT Service Continuity Management)

SERVICE MANAGER, SERVICE MANAGEMENT, ITIL, GOVERNMENT, PUBLIC SECTOR, RESILIENCE, SCM, SERVICE CONTINUITY, INCIDENT,

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