Job Description

Income Officer – 12-Month Fixed-Term Contract

Location: Hertfordshire, Oxfordshire, and Buckinghamshire

Salary: Up to £38,000 per annum + 0.45p per mile mileage reimbursement

Hours: Full-time, 37.5 hours per week

Hybrid Working: Flexible working model, with 2-3 days per week working from home

We are delighted to partner with one of the UK’s leading providers of newly built affordable housing to recruit an Income Officer on a 12-month fixed-term basis.

This is a fantastic opportunity to join a dynamic team dedicated to supporting tenants and managing rent accounts effectively, ensuring the organisation continues to deliver exceptional service to its communities.

Key Responsibilities:

* Proactively manage income collection for various tenure types within a designated patch while providing outstanding customer care.

* Communicate with customers via phone and email regarding rent accounts and arrears.

* Negotiate payment arrangements and manage rent arrears cases effectively.

* Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies.

* Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB.

* Prepare and present casework for court hearings, representing the organisation as required.

* Work closely with managing agents and local authorities to ensure a consistent and efficient service.

* Maintain up-to-date knowledge of legislative and regulatory requirements related to income collection and arrears recovery.

Requirements:

* Proven experience as an Income Officer or in debt recovery roles.

* Strong understanding of arrears recovery, welfare benefits, and court procedures.

* Excellent communication and negotiation skills.

* A full valid UK driving licence and access to a vehicle suitable for business use.

Why Join?

* Competitive salary and benefits package.

* Flexible hybrid working approach.

* Mileage allowance at 0.45p per mile.

* The chance to make a real difference within a leading housing organisation.

If you’re a skilled and compassionate professional looking for your next challenge, we’d love to hear from you