Job Description

Requirements:

* Have at least 4 years of relevant work experience

* Have good understanding and communication skills

* Have fluent or advanced written and spoken English language competency skills

* Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds

* Have strong time management skills, with the ability to prioritize tasks and meet deadlines.

* Be responsible and hardworking

* Have a college degree or above

* Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4

Main Responsibilities:

* Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.

* Prepare weekly SLA/KPI Reports / presentation for the weekly management call.

* Service request management - Prepare, Build, Provision and Decommission the end user computing device(s) and accessories

* Incident management – IT helpdesk consulting, break-fix support

* Asset audit support - Meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc

* Planned software and hardware upgrade support