Job Description

Job Title: UX Designer

Salary: £60,000 - £63,000

Location: East Grinstead (Hybrid working)

Contract: 12-month Fixed Term Contract

Hours: Monday to Friday, 9am-5pm

Benefits: 25 days holiday + bank holidays, pension contributions, hybrid working

Main Purpose of the Role:

This role focuses on improving user journeys, experiences, and CRO across multiple online brands and products using UX and visual design best practices. The UX Designer will work across digital channels (websites, booking apps, portals) on various devices, including desktop, mobile, and emerging technologies.

The ideal candidate is passionate, creative, and skilled in user-centred design, with the ability to analyse booking performance, present concepts, and take designs from idea to implementation. The UX Designer will drive both user satisfaction and business outcomes, increasing ROI from digital channels.

Key Responsibilities of the UX Designer:

Use web analytics, user testing, session recordings, heat maps, and feedback to identify user pain points and implement user-centred solutions based on insights and best practices

Develop and iterate visual and UX concepts, including user flows, wireframes (low and high fidelity), screen components, and assets

Collaborate with the Digital Product Owner and CRO team to create ideas, concepts, designs, and assets for A/B testing

Ensure designs are practical and achievable within timelines and technical platforms.

Create pixel-perfect designs for approval

Apply and enhance existing UX and visual design standards, updating them as needed

Monitor trends in e-commerce, design, and competitor activity, recommending enhancements to maintain a 'best in class' user experience

Provide accurate time estimates for design tasks and complete work within set deadlines

Engage with external partners and clients when required and write content for ecommerce platforms

Support internal teams and external partners with operational knowledge of ecommerce and digital technologies

Ensure all updates comply with quality standards, legal requirements, and regulatory procedures

Collaborate with the Ecommerce Manager to take visual designs from concept to final handover

Develop original ideas that prioritise simplicity and user-friendliness in complex designs

Utilise tools such as Figma and Adobe Creative Suite to create wireframes, storyboards, user flows, process flows, and site maps for effective communication of design ideas

Proactively identify and resolve design challenges across all sites and campaigns, liaising with various teams to confirm requirements

Present designs and key milestones to peers and senior stakeholders

Attend user research sessions and assess feedback for continual improvement

Key Skills and Experience:

Ideally holds a recognised digital qualification

Positive attitude with a strong desire to learn and grow

Self-motivated, with a proactive approach to identifying and solving problems

Strong organisational skills, able to manage workload and priorities independently

Proven experience in an insight-driven ecommerce role in a B2C marketing environment; experience in travel or outdoor leisure is advantageous

In-depth knowledge of the internet industry and current best practices

Skilled at managing multiple projects and meeting deadlines

Demonstrable experience in UI design, with a strong portfolio showcasing your work

Expertise in creating wireframes, storyboards, user flows, process flows, and site maps

Fully proficient in Figma; experience with Photoshop, Illustrator, or similar tools is a bonus

Strong visual design skills, with an emphasis on accessibility and user interaction

Confident in presenting designs and explaining solutions to various stakeholders

Creative and effective problem-solving skills

Up to date with the latest UI trends, techniques, and technologies

This role offers the chance to shape exceptional digital experiences, combining creative design with a commitment to delivering results for users and the business alike.

Refer a friend and earn up to £500! Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer