Job Description

IT Service Management Analyst / Service Manager
IR35: In Scope
Location: 1 or 2 days per week onsite, local office
Duration: 5 months

Our very large public sector client seeks a generalist Service Management / Service Manager profile to assist with Operational Resilience, Service Continuity Management (SCM), Integration with ITIL and Incident Response.Looking at 'discovery' of services and the population of data and strategy from the recommendations of a recent audit.

Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date on a CMDB.
Recommending actions from an audit.

• Service data access
• Mapping of services
• Service data access
• Establishing a mechanism for storing service data
• Problem management - Build out
• Major incident management - Build out

Ensuring data is accurate to be transferred to service management IT operations management customer service management.
Nice to have:

• Playbook experience - delivering Major Incident Management communications playbooks
• CSDM (Common Service Data Model) mapping of services
• CMDB (Configuration Management Database)
• SMOM
• ITSCM (IT Service Continuity Management)

SERVICE MANAGER, SERVICE MANAGEMENT, ITIL, GOVERNMENT, PUBLIC SECTOR, RESILIENCE, SCM, SERVICE CONTINUITY, INCIDENT,

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