Job Description

Role: 3rd Line Voice Engineering Specialist

Location: Available locations - Reading (preferred), Glasgow, Hatfield, Manchester, Birmingham, Sheffield. Must be committed to limited travel to Reading to customer site. 3 days on-site requirement per week.

Duration: 6 Months

Day rate: £467 inside IR35

Must be committed to 4 pre-planned nights on Call Out per week (Call-out Hourly rate x 1.5 Monday to Saturday & Hourly rate x 2.0 Sunday & Bank Holidays).

Role Description:

The role requires a highly skilled technical individual who is innovative, engaging and driven. Someone who has a proven record of achievement and experience in providing 3rd line services to meet demanding customer requirements.

The role holder will contribute to the decision-making process for new and existing voice infrastructure and applications, ensuring risk, testing and implementation processes are adhered to and followed.

Role responsibilities:

Quality driven professional manner.

Managing fault ticketing and provisioning requests in an effective manner to ensure customer's SLAs are met.

Interfacing directly with the customer engineering team.

Managing excellent relationships with the customer, as well as other internal stakeholders e.g. Planning & Engineering, Front Door and Project teams.

This role may include on call/out of hours support.Responsibilities within the team include:

o Promoting the team's objectives and committed to playing a full part in achieving them.

o To support high performance and respond to operational needs.

o The promotion of a 'safety' environment culture.

o Support culture of self-improvement/development.

Key skills:

Good customer and communications skills

Problem solving skills

Experience in provisioning across platforms

Good experience in voice configuration in VoIP (C20, Q21) and/or DMS100 environment

Experience with voice protocols including SIP, IUP and ISUP

Proven record in fault finding and/or sip analysis across complex networks

A good team player