Job Description

Role: 3rd Line Voice Engineering Specialist

Location: Available locations - Reading (preferred), Glasgow, Hatfield, Manchester, Birmingham, Sheffield. Must be committed to limited travel to Reading to customer site. 3 days on-site requirement per week.

Duration: 6 Months

Day rate: 467 inside IR35

Must be committed to 4 pre-planned nights on Call Out per week (Call-out Hourly rate x 1.5 Monday to Saturday & Hourly rate x 2.0 Sunday & Bank Holidays).

Role Description:

The role requires a highly skilled technical individual who is innovative, engaging and driven. Someone who has a proven record of achievement and experience in providing 3rd line services to meet demanding customer requirements.

The role holder will contribute to the decision-making process for new and existing voice infrastructure and applications, ensuring risk, testing and implementation processes are adhered to and followed.

Role responsibilities:

Quality driven professional manner.

• Managing fault ticketing and provisioning requests in an effective manner to ensure customer's SLAs are met.
• Interfacing directly with the customer engineering team.
• Managing excellent relationships with the customer, as well as other internal stakeholders e.g. Planning & Engineering, Front Door and Project teams.
• This role may include on call/out of hours support.

Responsibilities within the team include:

o Promoting the team's objectives and committed to playing a full part in achieving them.

o To support high performance and respond to operational needs.

o The promotion of a 'safety' environment culture.

o Support culture of self-improvement/development.

Key skills:

• Good customer and communications skills
• Problem solving skills
• Experience in provisioning across platforms
• Good experience in voice configuration in VoIP (C20, Q21) and/or DMS100 environment
• Experience with voice protocols including SIP, IUP and ISUP
• Proven record in fault finding and/or sip analysis across complex networks
• A good team player.