Job Description

Role: Service Charge Housing Officer

Salary: £36k to £39k

Location: Lewisham, London

Our social housing client need an experienced Service Charge Officer to provide support to their Leasehold Management team.

This is a 12-month, fixed term contract which for the right individual could become permanent.

* Apply all functions for the setting of service charges.

* Carry out all transactions on the relevant area database for change of leaseholder, transfer of funds and updating new leaseholder details.

* Maintain all existing filing systems and set up new systems as appropriate. Ensure that all filing is carried out effectively both electronic and paper files.

* Collect and report on statistical information in relation to the work of the department.

* Respond to solicitor enquires and update and send out all pre-assignment packs.

* Respond to queries regarding Income Recovery of service charge and major work bills.

* Maintain records of all properties, leasehold or freehold managed by the leasehold department.

* Enforcing Lease Conditions and Covenants.

* Collate residential information and send to the relevant Local Authority.

* Resolving service charge disputes.

* Occasionally attend evening meetings and take minutes as required.

* Answer telephone calls, deal with day-to-day queries, record messages and relay them promptly and accurately.

* Photocopy and distribute information as requested.

* Frank the mail ready for collection or take to post office.

* Other general administration duties as required