Job Description

Service Desk Analyst – 3-month Contract – Bristol

My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.

The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such as iManage.

Service Desk Analyst Requirements

Recent IT Service Desk experience within the legal Sector

Previous experience of working within a Legal Service Desk Analystrole

Windows 10/11 – Administration & Support

Service Now experience essential

Law firm applications such as iManage.

ITIL practices – implementing practices.

Microsoft Office applications (M365) – Administration & Support

Active Directory experience

Multi Factor Authentication (MFA)

Excellent Diagnostic and resolution skills

Proficiency using ITSM ticket management system – Service Now.

The successful Service Desk Analystis required onsite in Bristol.

This is a fantastic opportunity for the right Service Desk Analystto join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a Service Desk Analystin more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

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