Job Description

Job title: Engineer Team Leader

Location: South (London area - travel to sites)

Contract length: 3 months contract to extend

Work Hour: Mon - Fri, full time 8hrs/day

Pay Rate: £264.50/day PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Engineer Team Leader on behalf of a well established Facilities Management company on a 3 months contract to extend.

In this role you will lead the regional engineering team to deploy new IT desktops, laptops, Mobile phone handsets and deliver support services to Business users during the Rollout project. Some other duties include;

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Oversee engineering and 2nd Line support via onsite or remote support with relevant technical tools (EG,Anydesk) on desktop, laptop and mobile phone handset migrations to investigate and resolve migration issues.

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Providing fixes and troubleshoot where possible. Ensure users are kept aware of progress in resolving their issues

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Liaise with technical teams – Project & Group. Identify trends and recurring issues to End User Compute Project Manager

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Take part in onsite or via Teams user drop in clinic’s to answer any queries users may have before their migration.

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Assist user’s with the migration of Laptop / Mobile devices (re-registering devices onto Intune).

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Comply at all times with company’s policies and procedures, including health & safety, conduct, security, attendance, equality of opportunity, & time recording

Requirements:

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Proven track record in deployment projects, specifically within a large organisation.

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Must have Office 365 and Windows 11 experience

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Likely to be an IT professional with extensive experience across a range of IT disciplines.

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Some experience of operational service delivery, in an IT service management environment/ITIL framework.

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Familiar with SCCM or Intune

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Familiar with Team Viewer or similar

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Familiar with Mobile Devices, Intune and associated apps

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Knowledge of Zscaler Private Access (ZPA)

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Knowledge of Microsoft Authenticator for MFA configuration