Job Description

Contact Centre Customer Services Advisor

Home Palace: Hampton Court Palace

Status: Temporary/Seasonal

Estimated Start date:1 January 2025

End Date:1 September 2025

Salary: £26,003 (Pro-Rata)

Days/Hours of work: The role is office-based Monday to Friday with the possibility to work scheduled weekend shifts from home.

About the role and about you

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle and Gardens.

We are recruiting for resourceful and articulate individuals to join our Customer Service team, based at Hampton Court Palace. You need to be able to think on your feet and you should enjoy a varied role, where no two days are the same. You will be the first point of contact for all customer queries; you should be enthusiastic, empathetic and able to deal with a variety of different people.

Key Responsibilities:

Be the first point of contact for Historic Royal Palaces.

Answering customer enquiries by phone, email and web enquiry.

Provide outstanding customer care.

Sell tickets, products and membership.

Reply to enquiries in a concise and empathetic manner.

Key Skills:

Excellent communication skills.

High standard of written and spoken English.

A team player who has good attention to detail.

Resourceful, able to work independently and troubleshoot issues.

Courteous and confident phone manner.

Confidence with a variety of computer programmes.

Working Hours:

Full time (36 hours per week)

1 weekend day every 2-3 weeks.

Employee benefits include:

Enhanced holiday entitlement

Family friendly policies and benefits

Staff discounts

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

Closing Date: 23rd December 2024

You may also have experience in the following: Customer Service Executive, Customer Services, Customer Service Agent, Advisor Support Team Member, Customer Service Administrator, Customer Service Advisor, Administrator, Admin Assistant, Administrative Assistant, Contact Centre Advisor, Customer care etc.

REF-(Apply online only)