Job Description

Customer Service Advisor / Yard Person

We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.

Temp to perm

£15.74 per hour

45 hours per week

Monday to Friday

Role & Responsibilities

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Take and process sales orders from customers
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develop strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Serve and engage with customers at the counter
• Process cash and card payments over the counter securely and responsibly
• Be instrumental in accurate and timely stock counts
• Listen to and resolve customers' complaints regarding products or services
• Delivering goods to customers using dedicated delivery van
• Movement of cylinders in the yard as & when required
• Picking & packing of products in the warehouse as & when required

If this vacancy is of interest to you, apply now and a member of our resourcing team will be in touch.