Job Description

Job Title - Revenues Manager

Location - Hybrid (Part office/Part working from home)

Contract - Temporary

Hours - Full-time

Pay: PAYE - 26.24 p/h LTD - 31.33 p/h

Role Summary -
We are recruiting for an experienced SRP Revenues Manager on behalf of a local authority. This role involves leading the day-to-day management of a Revenues Service, including Council Tax and Non-Domestic Rates billing, Housing Benefit Overpayment recovery, and handling complaints and appeals. You will play a key role in ensuring performance targets are met, legislative requirements are adhered to, and service delivery is optimised.

Key Responsibilities:

• Manage and coordinate the Revenues team to deliver an efficient and effective service.
• Monitor collection rates for Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments, ensuring resources are allocated effectively.
• Complete and submit statutory government returns, such as CTB1, QRC, NNDR1, and NNDR3.
• Maximise revenue collection by identifying new liabilities through inspections and ensuring they are actioned promptly.
• Lead on the development and testing of core revenue systems and support new system implementations.
• Maintain expert knowledge of legislation to provide guidance, manage complex cases, and represent the authority in court and tribunals.
• Handle customer complaints and correspondence with external stakeholders, ensuring high standards of service delivery.
• Develop and implement new processes and policies in response to legislative changes or service needs.

Requirements:

• Professional qualification in a relevant subject (e.g., IRRV) with extensive management experience at a senior level.
• Strong knowledge of Council Tax, Non-Domestic Rates legislation, and GDPR.
• Proven ability to manage performance, achieve targets, and contribute to statutory returns.
• Excellent leadership and communication skills, with the ability to manage change and motivate a team.
• Experience representing local authorities in court and tribunals.

Desirable Skills:

• Knowledge of Council Tax Reduction and Housing Benefit legislation.
• Experience with revenues and benefits systems, ideally NEC.
• Awareness of vulnerable groups' needs and diversity considerations in service delivery.

If this sounds like the next step in your career, we would love to hear from you. Please send your CV for immediate consideration.

For more information, feel free to contact George at Service Care Solutions on (phone number removed) or email (url removed).