Job Description

This IT Desktop Support Analyst role is an excellent opportunity for those with a passion for technology and a knack for problem-solving. You will be a crucial part of the technology team, ensuring smooth operations within a thriving transport company.

Client Details

Our client, based in Nottingham, is a leading player in the transport industry with an employee base of over 2000 spread across various locations. They are known for their robust technological infrastructure and provide services to a diverse portfolio of sites across Nottinghamshire.

Description

The IT Desktop Support Analyst role will provide first-line and second-line support to internal users, resolving issues related to hardware, software, and networking.

Escalate complex IT issues to senior team members as needed.

Conduct routine checks and maintenance of PCs, laptops and peripheral devices.

Install and configure new IT equipment and software.

Contribute to IT-related projects and initiatives.

Maintain an inventory of IT assets and equipment.

Assist in training staff on the use of software and hardware.

Ensure adherence to IT policies and procedures.Profile

As the successful candidate for the IT Desktop Support Analyst role, you should have experience at a 2nd Line level in:

Windows 11

Office365

Active Directory

PC/laptop break-fix

SCCM and/or InTuneIn addition, you will ideally have:

A degree in Computer Science, Information Technology, or a related field.

Excellent communication skills, both written and verbal.

A customer-focused approach, with the ability to explain technical information in a non-technical way.Job Offer

A competitive daily rate of £200 - £225.

A collaborative and supportive work environment.

Opportunities for professional development within the transport industry