Job Description

Customer Services Representative

+On site in Newcastle

+Mon - Fri 9-5pm

+ 11 - 12 ph

+ 6 months +

My client has a requirement for a Customer Services Representative to join their team to support a major Financial Services account.

Responsibilities:

• To act as the first point of contact account holders via telephone, written correspondence and forms
• To guide account holders accurately and professionally through business processes enhancing the customer experience
• Investigation work to reunite customers with their funds
• Adhere to and be familiar with Policies / Procedures, processing rules and POca systems
• To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
• Adhere to agreed call/ written quality standards
• To follow the administration policies and procedures with a common sense approach

Skills and Experience required:

• Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)
• Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)
• Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)
• Excellent telephone manner (essential)
• Ability to work on your own and as part of small team (essential)
• Desire to go the extra mile for the customers and enhance their customer journey (essential)

If you'd like to discuss this Customer Services Representative role in more detail, please send your updated CV to (url removed) and I will get in touch.