Job Description

We are seeking a dedicated and compassionate Community Mental Health Support Worker/ Community Crisis Recovery Worker to join our client in Sheffield S1 area and Barnsley S70 area.

In this role, you will provide safe and effective management of our client Community Matters Services, ensuring high-quality service delivery to clients in need of mental health support.

Key Responsibilities:

• Deliver emotional support, advice, and guidance through face-to-face, telephone, and video interactions.
• Assess situations to determine risk and the needs of individuals accessing support.
• Make informed decisions under pressure while maintaining clear communication with clients.
• Accurately record new contacts and details of visits and calls using relevant electronic systems.
• Work in alignment with performance targets and contractual requirements, providing data and case studies as requested.
• Participate in individual risk assessments and reviews, developing appropriate action or safety plans to meet client needs.
• Encourage clients to recognize, understand, and manage factors affecting their mental wellbeing and physical health.
• Collaborate with partners and external agencies to ensure comprehensive support for individuals.
• Share information and support colleagues as part of a cohesive team environment.
• Communicate effectively with external stakeholders as necessary.
• Gather relevant literature and resources from internal teams and external agencies to assist in support conversations.
• Engage in training and mentoring for new staff members.
• Attend all relevant meetings and supervision sessions to enhance team performance.
• Identify personal training and development needs proactively.
• Involve clients and their informal support networks in service planning, delivery, and review processes.
• Work on a rota system to ensure service availability 365 days a year, or as specified by area contracts.
• Be available for contact outside of shifts to address any rota issues that may arise (as a last resort).
• Promote a positive image of Mental Health Matters and mental health issues within the community.
• Engage with community events, meetings, forums, and local organizations to raise awareness of our services.
• Contribute positively to service improvement by offering suggestions and feedback.

Qualifications:

• Relevant experience in mental health community support or crisis intervention is preferred.
• Strong communication skills with the ability to work under pressure.
• A compassionate approach with a commitment to client-centered care.

Benefits:

• Competitive salary
• Opportunities for professional development and training.
• Supportive team environment committed to mental health advocacy.

If you are passionate about making a difference in the lives of individuals facing mental health challenges, we encourage you to apply.