Job Description

4Recruitment Services are seeking  a Service Charge Query Officer to assist our housing association client based in Borehamwood.

You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures.

The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel.

The client will allow remote working once training has been completed. Working hours are Monday to Friday 9:00am – 5:00pm

DUTIES AND RESPONSIBILITIES INCLUDE:

Handle service charge enquiries from residents and internal staff

Work with your managers to answer escalated customer complaints

Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy

Investigate and where necessary make service charge adjustments in ERP

Participate and contribute to projects relating service charges

Liaise with key stakeholders to ensure accuracy of service charges

Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner

Ensure all enquiries from residents are acknowledged

Support the rent team with any service charge queries, including those from local authorities

Requests for further information or descriptions for specific services

Deal with disputes based on the price of services provided

Correct residents charges when errors are found

Request for documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc) 

Verifying resident charges for other teams who work on Housing Benefit and customer payments

Writing to the residents with service charge information if instructed to do so by another team   

ESSENTIAL REQUIREMENTS:

Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.

Knowledge of the application of service charges in the social housing sector.

Good numeracy skills

Proven excel skills, handling, manipulating and checking large volumes of data What we offer:

24 hour one on one specialist consultant based within your geographical area

4Recruitment Services Employee Benefits Programme

Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)