Job Description

Business Change Lead

Suffolk 3 days/week onsite

£(Apply online only)/day inside IR35

12 month contract

BPSS security checks will be taken before onboarding

Job Purpose / Overview

• Support the Business Change Manager in the ongoing development and improvement of the Business Change strategy across a multi-programme and project Digital and IT team (approximately 80 people) delivering functional and technical change.
• Manage the delivery of multiple Business Change workstreams within programmes and projects, collaborating closely with Business Analysts and Project Managers.
• Ensure quality assurance for Business Change deliverables and ways of working across projects and programmes, working in conjunction with Business Analysts and Project Managers.
• Provide oversight and assurance for business change activities delivered by external digital partners and Systems Integrators.
• Manage external Business Change resources across projects, ensuring alignment with project budgets and business cases.
• Ensure that all digital business cases include robust Business Benefits identification and establish KPIs for effective benefits realisation.
• Report Business Change performance to the Business Change Manager.
• Provide mentoring and, where necessary, line management for junior resources.

Contextual Information

The Business Change Lead will report directly to the Business Change Manager. This role involves supporting the implementation of a holistic Business Change strategy and the execution of related activities across the digital and IT portfolio. The role requires close collaboration with peers in Digital & IT, including areas such as Delivery Assurance, Testing, Information Management, and Integration.

This position is based in Suffolk and requires the ability to travel to the designated site as needed.

Knowledge, Skills, Qualifications & Experience

Knowledge & Skills

• Proven experience managing multiple business change workstreams within a high-value, complex change portfolio, ideally in an IT environment.
• Excellent interpersonal skills with the ability to influence and engage stakeholders across all levels of an organization.
• Strong leadership capabilities with exceptional written and verbal communication skills.
• Expertise in coordinating Business Change across multiple programmes and projects.
• Ability to coach and manage junior team members effectively.
• Membership in a relevant professional body (e.g., ACPM or CMI) and holding an industry-recognized qualification such as Prosci or APMG Change Management.

Qualifications & Experience

• Degree-qualified or equivalent.
• At least 5 years of extensive, practical experience managing and delivering the people side of change.
• Demonstrated ability to provide oversight and assurance for external business change teams.
• Experience in industries such as energy, construction, manufacturing, or other highly regulated environments is desirable.

Role Requirements

• The position requires a minimum of three days per week in the office, with flexibility to work from home for the remainder of the time. The primary office location is in Suffolk.