Job Description

Customer Service Advisor - 12 month fixed term contract

Our clients based close to Fareham have an exciting opportunity for a Customer Service Advisor to join their growing team on a 12-month fixed term contract.

You will act as a brand ambassador for our clients and deliver effective customer service, ensuring that all customer questions are answered quickly and efficiently.

Responsibilities:

* Administer all aspects of the order process management flow

* Communicate with customers concerning quotations, sales orders, deliveries, invoicing, warranty and all other after sales requirements

* Enter inter-company purchase and sales orders/credits on to SAP.

* Respond to all phone enquiries

* Monitor and manage queries to ensure they are resolved in a timely manner, escalating to the Customer Service Manager as appropriate

* Work with the internal and external sales team and other key company stakeholders to foster positive customer service behaviours and increase collaboration to maintain and improve customer service levels

* Liaise with business teams to keep customers informed about progress

* Work within agreed management processes and comply to quality standards, proactively identifying any opportunities for process improvements

* Organise transport concerning deliverables

* Contribute to reporting using the sales order report that enables information to be communicated to customers

* Raise picklists so spares and units are distributed to meet customer delivery dates. Liaise with the specified company to arrange deliveries to customers.

* Advise Customer Service Manager of any trends identified through the assessment of inbound queries

* Undertake additional tasks as required by the Customer Service Manager.

Skills & experience required:

* Good communication skills

* Familiar with a CRM system – SAP would be desired

* Experience in a front-line customer services environment with a passion for customer service

Working hours: Monday – Friday 08:30am – 4:30pm Friday 08:00pm – 1:30pm