Job Description

PLEASE DO NOT APPLY IF YOU REQUIRE A SPONSORSHIP **

** MUST BE ABLE TO DRIVE AND HAVE ACCESS TO OWN VEHICLE **

We are currently looking for 1 DAYTIME Call Handler Responder to join our client, Derby City Council.

We are looking for a Call Handler Responder with a minimum of 6 months experience in the UK within Care or Support work with the elderly who are looking to develop their professional career within a Local Authority environment.

Main Responsibilities

* Work a 24/7 rotational shift pattern covering days, afternoons evenings and nights on a rota basis including weekends and bank holidays 365 days of the year and be required to work an alternative shift patterns as and when the needs of the business require, this may be at short notice

* Responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided)

* Carrying out safe and well checks to support vulnerable people living in the community.

* Installing and maintaining emergency call equipment in customer’s homes

* To recognise and identify the general care needs of service users and, when appropriate make referrals to appropriate partner agencies including voluntary and statutory agencies, falls service and safeguarding where it is felt that a customer is in need of additional support which can’t be wholly met by the Carelink provision

* To accurately record and input details on the call handling system for each service user of all scheduled visits and actions taken by the Telecare Support Officer

Requirements

* Minimum 6 months experience in a care or support setting with elderly patients

* Full UK License and access to own car (international license accepted if it isnt due to run out soon)

* Eligibility to work in the UK

The Client

This Local Authority is committed to supporting their employees throughout their employment. If you are successful, you’ll be joining a great team and be part of a high performing local authority who are passionate about ensuring you receive the right support to help you achieve your full potential