Job Description

We are recruiting for Reception Assistants to work at WV active sites across Wolverhampton.

Locations: Central, Aldersley and Bert Williams

Pay rate: 11.98 per hour

Shift pattern: Adhoc

Enhanced DBS required

Job Purpose and Role:

To provide a reception service covering ticket and Customer Card issues, receipt of cash, maintaining daily cash reports, booking entries for facilities within the guidelines required for audit control under the Standing Orders of the Council.

Principal Duties and Responsibilities:

• To work shifts in conjunction with other staff for the provision of a reception service covering the opening hours of the establishment.
• To issue tickets, to take cash, to record each issue, all controlled with the use of the computerised till system.
• To extract from the till daily "Z-readings" and balance cash taken against the read. Such cash to be entered on a bank paying-in form. To ensure the cash is checked and the form countersigned by the Recreation Officer in readiness for banking.
• To ensure reception office and cash security at all times when on duty and to hold and safeguard keys issued for these purposes.
• To maintain leaflet displays and information notices in the reception area.
• To be under the authority of and respond to any instruction relevant to the duties of the reception office given by the Senior Receptionist/Duty Officer.
• To process membership enquiries and applications according to WV Active policy and to ensure membership visits are recorded correctly through the till .
• To empty vending machines of cash and to record same as and when required.
• To answer general enquiries made by the public, either direct or by telephone. Record messages to ensure the correct receipt and delivery of the same.
• To follow any systems or instruction relevant to the efficient operation of the reception service.
• To deal with members of the public at all times in a pleasant and courteous manner. To listen to and record if necessary, any complaints and to pass on same to the Duty Officer.

IMPORTANT:

This post is subject to Enhanced DBS checks and relevant qualifications.