Job Description

New Build Customer Care Manager required for a 1 year maternity cover contract. Located in Chelmsford, this candidate will be required to work occasionally from their Brentwood office, and there will be some hybrid working. Salary is between £52,000 - £55,000.

Candidates applying must be experienced in New Homes, New Build, and have worked in a Customer Care Manager role previously.

Duties:

Fully investigate new build, new homes, customer complaints and resolve promptly and efficiently

Determine quality and finish of newly constructed properties through the submission of Stage 16 and Stage 17 quality inspections

Follow inspections, advise Site Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptance

Provide information to the Head of Customer Service regarding inspections carried out, including recurring defects and poor workmanship

Carry out visits to customers' homes to review reported defects, poor workmanship, queries, determine course of action as required

Monitor contractors and maintenance operatives whilst remedial works are being undertaken

Attend NHBC resolutions and investigationsBenefits:

£52,000 - £55,000 per annum

On-site parking

Car allowance

Hybrid working availableExperience required:

Customer Care, Customer Service management experience in New Build, New Homes

Understanding of NHBC

Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

PC literate with Microsoft Excel, Word and Outlook skillsPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website