Job Description

Hours: Full time

Location: Remote based with occasional site visits

Contract: Fixed Term Contract until December 2025

Salary: £45,000 per annum, plus car / car allowance, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

About the Job

As our Knowledgebase Content Manager, you’ll maintain and expand a database of pre-written content to improve proposal and presentation quality and team productivity. You will define and optimise the content repository structure and ensure data integrity and accessibility. Collaborating with subject matter experts you’ll gather information and keep the knowledgebase updated.

As part of your key responsibilities you’ll:

Maintain and continuously improve the architecture for the knowledge base implementation, ensuring it is user-friendly and scalable

Collaborate with subject matter experts (SMEs) across the business to gather, assimilate, and rewrite information, for instance product content, into a clear, concise, and consistent style that demonstrates clear value and is suitable for proposal and presentation integration

Ensure legal and operational compliance of all content and database records

Work closely with graphic designers to maintain a robust database of visual assets

Schedule regular reviews of the knowledgebase to identify areas for improvement, expansion, and updates

Continuously evaluate and optimize the structure of the knowledgebase to meet the evolving needs of the business

Provide regular training to users of the knowledgebase and actively solicit feedback to enhance its effectiveness

Manage and motivate SMEs to ensure their commitment to updating content on a pre-agreed cycle

Analyse RFPs to identify frequently asked questions and ensure the knowledgebase addresses them comprehensively

Support RFI / RFP responses as required by the business 

Stay abreast of industry best practices and emerging technologies in proposal automation, AI tools, and database solutions

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

Knowledge management experience

Understanding of proposal development is essential

Effective written and verbal communication skills 

Technical proficiency in knowledge base architecture, database management, and automation tools

Strong content creation, editing, and information design skills

Excellent interpersonal and stakeholder management abilities

Analytical skills 

Knowledge of industry best practices and emerging technologies

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies.  We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.  As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Knowledgebase Content Manager, Proposal Content Specialist, Bid Writer, RFP Content Manager, Content Architect, Knowledge Manager, Proposal Development Manager, Database Content Manager, Technical Content Manager, Content Strategist, Information Design Specialist, Knowledge Systems Manager, Content Librarian, RFP Analyst, Knowledge Repository Coordinator, Proposal Automation Specialist, Content Optimisation Manager, Technical Writer, Documentation Manager, etc.

REF-(Apply online only)